When it comes to everyday annoyances, two are clear winners—or make that losers: unexpected fees and difficulty reaching a human when you call about a bill or service.
In a nationally representative survey conducted in late September, we asked 1,125 Americans to score 21 gripes on a 1-to-10 scale, 1 meaning an experience “does not annoy you at all” and 10 meaning it “annoys you tremendously.”
Hidden fees scored 8.9 overall; inability to reach a human, 8.6. Mean scores for all the gripes are in the chart below. When we crunched the numbers further, more eye-openers were revealed:
Despite all the complaining, one group escaped the worst of the public’s wrath: weather forecasters who get it wrong. They scored a mere 4.3 on our gripe scale.