Frequently Asked Questions

What do you do?

Arrowhead Pooper Scoopers comes to your house weekly and cleans up what your dog leaves behind…their poop. We are a dog poop pick up service that also offers goose poop removal.


Do you offer a Satisfaction or Best Price Guarantee?

Yes, we offer both a Satisfaction and Best Price Guarantee!
We will clean your yard Poop-Free or give you a 100% refund! Instead of a refund, we also offer a same-day re-scoop for free – your choice: a refund or a re-scoop! Worry-Free & Risk-Free.  Also, if you find a better price, bring us the competitor’s written quote and we will match it, plus 10%! You won’t find a better Best Price Guarantee anywhere!


What areas do you serve?

We offer our pooper scooper services to North & West Phoenix, Glendale, Peoria, Surprise, El Mirage, Sun City, Sun City West, Goodyear, Avondale, Litchfield Park, East Buckeye, Tolleson and Waddell, including all or a portion of the following zip codes: 85021, 85022, 85023, 85024, 85027, 85029, 85033, 85037, 85051, 85053, 85083, 85085, 85301, 85302, 85303, 85304, 85305, 85306, 85307, 85308, 85309, 85310, 85323, 85335, 85338, 85340, 85345, 85351, 85353, 85355, 85373, 85374, 85375, 85379, 85381, 85382, 85383, 85392, 85395


Why do clients choose Arrowhead Pooper Scoopers?

The Top 17 Reasons Arizona Dog Lovers choose Arrowhead Pooper Scoopers:
  1. Our prompt, dependable, on-time arrivals and loving staff;
  2. The elimination of odors, flies and other poop-attracted pests;
  3. Our ability to consistently close gates to safeguard all pets;
  4. The FREE healthy dog treats we leave for each furbaby;
  5. They like to support employees earning their own mission funds;
  6. Our PoopVac that removes even the smallest dust and particles;
  7. We seal each trash bag air-tight to keep trash cans odor-free;
  8. Our Earth-Friendly, GPS-tracked fleet of marked Hybrid Prius vehicles
  9. The attention to detail and our Poop-Free Guarantee;
  10. Our weekly email & text message reminders, plus Client Portal;
  11. Our FREE padlocks for convenient, but safe gate access;
  12. The love and respect we show our clients and their dogs;
  13. Our 161  5-Star Google, Facebook, Yelp, BBB & Angie’s List Reviews;
  14. The extra free time our clients have to enjoy;
  15. They like to support a local, Veteran-owned business;
  16. Our safe, simple, accurate billing with NO CONTRACTS & NO PREPAY; and
  17. How affordable our Best-Price Guaranteed scooping fees are.


How much do you charge?

​Our standard charges for weekly scooping are $11 for your first dog and $2 for each additional dog. Most clients also request our sanitizing and deodorizing service for $2 a week more. For new accounts, we charge a new account start-up deep cleaning fee of $15 or more, depending on how much deferred maintenance there is.
Note: A “dog” for our billing purposes includes most 4-legged creatures, including your cats, tortoises, pot belly pigs, rabbits and other pets that frequently poop in your yard.  One-time dog poop scoops and Goose poop clean-ups are charged a minimum of $50.


How do I start up service?

It’s easy to start up service. In most cases, all it takes is a phone call and about two minutes later…you’re ready to go. Everything can be done over the phone and you are billed via the credit or debit card you authorize us to charge after each visit. If you’d prefer, just request a Quote on our Quote page.


Do I have to be home when you visit?

No. Most people work during the day and find it difficult to arrange a time to be home when we are there. However, if you want to be there the first visit, we can arrange a time frame to meet you and your dog. Just let us know.


How do I pay for your poop scooping service?

We accept all major credit cards – Visa, Mastercard, American Express, Discover, and Diners Club. After our initial visit when we collect your first payment, your credit card will be securely stored on file for all future transactions in our secure, encrypted vault. Please note that our scoopers are not allowed to accept cash, check or credit card payments at your home. You can visit our Client Hub, where you can view past invoices, receipts, make payments and submit job requests also.


Are you licensed, bonded & insured?

The Arizona Registrar of Contractors does not require licensing of pet waste management companies, but we are a registered limited liability corporation with the Arizona Corporation Commission, plus bonded and insured to protect our clients, employees, management and company. Our company vehicles are also covered by commercial insurance and our employees are covered by Worker’s Compensation Insurance in case of injury. We are happy to provide evidence of each of these by request.


Does the size of my dogs or yard affect the price?

We typically charge the same for small or large dogs or yards; however, we reserve the option to add an upcharge for unique situations. Sometimes people think that since their small dogs produce small poop, our service should be less expensive; however, often small dog poop the size of a Tootsie Roll is hard to find, especially when in a gravel or grass yard. We will advise you on our first visit if we need to modify our pricing prior to starting any service for you.


What day and time can you visit my yard?

Our service days are from dawn to dusk, Monday through Friday; however, our routes vary by geographic area. We will try to accomodate special scheduling requests, but that is not always possible. Call us and we can share what day or days of the week that we will be in your general area.
Exact timing of our visits is not common, since each scooping visit is unpredictable. We don’t know what we will encounter each week. One week, all dog waste may be found in one small geographic area in the yard and the next week, it may be spread out across the entire yard. Some weeks the dog waste may be solid and dry, and other weeks your dogs may have had digestive issues causing loose stool, so cleaning and sanitizing may take much longer. We would ask that you be flexible and allow us to visit as time permits on your assigned day, and if you have need for more specific timing one week, just ask.
One day prior to each visit we will send you an email and text reminder of your appointment, plus you will receive a text when our team is on their way, prior to arriving. (Text and data rates may apply to texts you receive.)


When you visit my yard, what exactly do you do?

We scoop your dog’s poop weekly by using a grid-method of searching – north to south, then east to west, so we don’t miss any hidden piles. On the first visit, we normally collect the dog poop using our exclusive PooVac, so we can get even the smallest dusk fine particles of poop (watch video).
After scooping, we bag up the dog waste, seal the bag airtight and deposit it into your trash can. If you requested our sanitizing and deodorizing service, we spray all areas where heavy dog waste and urination were found prior to leaving. We then exit and ensure that all gates have been closed to prevent a pet escape, and finally, we leave a “You’ve Been Scooped” slip and Scooby snacks at your front door step.


Is dog or goose poop dangerous?

Dog waste that is left in your yard not only attracts flies that can carry dog waste residue and disease into your home, onto your food and elsewhere, but your dogs often step in their poop and track residue inside your home, where they then curl up on your couch, jump on your bed, put their paws on your table and countertops, and snuggle up to you and your kids in front of the TV.  Poop from migrating geese also harbor many dangerous bacteria and diseases.
Quick Health Facts:
· The EPA (Environmental Protection Agency – EPA.gov) classified pet waste as a dangerous pollutant in the same category as toxic chemicals.
· Pet waste can spread parasites including hookworms, ringworms, tapeworms, salmonella, and roundworm.
· Roundworm eggs can remain active in the soil long after dog feces has weathered away.
· Children are most at risk. Roundworm can cause conditions such as upset stomachs, sore throats, asthma, and blindness.
· Dog and goose feces are leading sources of E. Coli contamination of drinking water, lakes and ponds.
· 1 gram of dog feces contains over 20 million E. Coli bacteria.
· A compost heap will not become hot enough to kill the pathogens in dog feces.
· Pathogens in dog feces can contaminate your vegetable garden.
· The U.S. Centre for Disease Control and Prevention (CDC.gov) confirms that pet waste can spread parasites including hookworms, ringworms, tapeworms and salmonella.
· Studies done in recent years put dog waste 3rd or 4th on the list of contributors to bacteria in contaminated waters. (Microbiologist from University of South Florida) USAToday.com
· Officials estimate 12,000 dogs leave more than 5,000 pounds of solid waste per day.


How do you prevent the spread of waste-borne disease?

We work very hard to prevent any transfer of waste-borne disease by cleaning and disinfecting our hands, shoes, and rake tines and covering our entire scooping basket with a new trash bag before starting the next yard. By taking these extra precautions, we remove the possibility of cross contamination of waste-borne diseases like canine parvovirus from yard to yard. Plus, by helping you clean-up the dog poop in your yard, we eliminate odors and feces that attract flies, which love to transfer disease from yard to yard or from dinner plate to dinner plate.


What do you do with the dog poop after you pick it up?

We bag your dog waste, seal the bag airtight and discard it in your trash can or place it where you ask us to put it. If that’s not possible or desired, we can haul it away for a $2 per week fee.
*Competitors may haul the waste away, but often dump it in random dumpsters, which is illegal dumping, unprofessional and immoral.


Are there any hidden charges I should know about?

There is an additional charge on the first visit, IF your yard has not been cleaned up in a while. If you happen to be the type that cleans your house before the cleaning lady arrives…STOP! Let us do the dirty work for a small fee, starting at just $15 extra.  We also charge our weekly service fee if we visit your yard and cannot gain access due to a locked gate, aggressive dog or other barrier to entry, and we charge a $1.00 per day late fee if a credit or debit card is declined and not corrected the same day as the charge.  If your dogs regularly have diarrhea or loose stool, we may charge a $2.00 loose stool charge to cover the cost of added time to scrape/collect the waste, clean our tools and shoes, plus time to advise you of your dog’s condition and risk of dehydration, plus possible need to see a vet.  A $25 cancellation fee is charged for all new account visits which are cancelled without 24 hours of notice.


How can I leave you a key to get into my yard?

For insurance compliance, we can’t accept keys for padlocks, gates or doors, and we can’t allow our staff to enter through your home, garage or other personal space for liability reasons. However, we happily provide a NEW Master combination padlock, so we can enter through a side gate without worrying about losing keys, and we only share the combination with you.


Do I need to tie up my dog or lock them in the house when you clean my yard?

No, unless you know your dog is aggressive or a ruthless man eater! Most of the time, the only problem we have with dogs is that they want to help us and be petted, because they know which pocket we keep their dog treats in!


Do you work in the rain or on holidays?

It depends on how hard it is raining, but if its just a light drizzle or intermittent rain, we usually work. We do work most holidays (except Christmas), because your dogs don’t stop pooping just because its a human holiday, but we often put “all hands on deck” (including management), so we can finish our routes early to enjoy the holiday too.


Do I have to sign any contracts?

No, but by accepting and paying for our services, you are simply giving Arrowhead Pooper Scoopers implied permission to visit your property to pick up your dog poop and perform our services as outlined in our Policies and Procedures. There is no minimum service commitment, and you may cancel anytime with a 24 hour notice.  All of our Policies and Procedures can be found by clicking here.


What other services do you provide?

We provide a wide array of services, including: we hose off patios and disinfect dog runs; install and service dog waste stations at condominiums, apartments, homeowner’s associations (HOA’s), and parks; cleaning bike and hiking paths, goose and geese poop clean-ups, sand boxes and playgrounds; light yard trash and dog toy clean-ups; one time clean-ups; gift certificates; free estimates; email & text messages before we arrive; and most importantly – referral rewards! Tell your friends, family, neighbors and co-workers about Arrowhead Pooper Scoopers and you get paid $50.00!

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